Terms of Use

Last modified: June 25, 2026

1. Acceptance of Terms

Welcome to Crime Intervention Alarm, Inc. (“Crime Intervention Alarm,” “CIA,” “we,” “our,” or “us”), an Altus Fire & Life Safety company. These Terms of Use (“Terms”) govern your access to and use of this website.

Please read these Terms carefully. They include a binding arbitration provision and a class action waiver (Sections 10 and 11) that affect your legal rights, including how disputes with us are resolved.

By clicking “Accept” on our cookie or consent banner, by checking a box indicating your agreement when you submit a form, or by otherwise accessing or using this website, requesting information, or submitting an inquiry, you affirmatively agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, do not access or use this website.

If you are using this website on behalf of a company or other organization, you represent that you have authority to bind that entity to these Terms.

2. Our Services

Crime Intervention Alarm provides commercial security and fire and life safety solutions, including video surveillance and security cameras, access control systems, burglar and fire alarm systems, 24/7 monitoring, and inspection services, primarily for property managers and commercial property owners throughout Pennsylvania and the mid-Atlantic region.

Information provided on this website is intended for general informational purposes only and does not constitute a binding proposal, contract, warranty, or guarantee of service availability. All services are subject to separate agreements, applicable codes, site conditions, and project-specific requirements. Inquiries or RFQs submitted through this website do not guarantee service availability, scheduling, monitoring coverage, or acceptance of any project.

3. Website Content and Intellectual Property

All content on this website, including text, graphics, logos, images, videos, documents, service descriptions, and other materials, is the property of Crime Intervention Alarm or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may view, download, and print website content solely for personal or business informational purposes. You may not copy, reproduce, republish, distribute, modify, or create derivative works from any website content without prior written permission from Crime Intervention Alarm.

4. Service Information

Any estimates, pricing information, service descriptions, response times, monitoring descriptions, or project examples displayed on this website are provided for informational purposes only and may change without notice.

Formal pricing, proposals, monitoring terms, and service agreements are subject to site evaluation, project requirements, applicable regulations, equipment costs, labor availability, and other factors that may affect final pricing and scope.

5. User Conduct

When using this website, you agree not to:

• Submit false, inaccurate, or misleading information.
• Attempt to gain unauthorized access to the website, servers, or
  related systems.
• Interfere with the security or operation of the website.
• Upload or transmit malicious code, malware, viruses, or harmful
  content.
• Use the website for unlawful, fraudulent, or unauthorized
  purposes.
• Violate any applicable local, state, federal, or international
  laws.

Crime Intervention Alarm reserves the right to restrict or terminate access to users who violate these Terms.

6. Third-Party Links

This website may contain links to third-party websites, to the websites of our affiliated companies, or to other resources for your convenience. Crime Intervention Alarm does not control and is not responsible for the content, privacy practices, accuracy, or availability of third-party websites. Accessing third-party websites is at your own risk.

7. Disclaimer of Warranties

This website and its content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

Crime Intervention Alarm makes no representations or warranties regarding the accuracy, completeness, reliability, or availability of the website or its content. We do not guarantee uninterrupted access, error-free operation, or that the website will be free of viruses or other harmful components.

8. Limitation of Liability

To the fullest extent permitted by law, Crime Intervention Alarm shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of this website. Crime Intervention Alarm’s total liability, if any, shall be limited to the maximum extent permitted by applicable law.

This limitation applies to your use of this website only. The terms, warranties, and limitations governing any security, alarm, surveillance, monitoring, or fire and life safety systems or services we provide are set out in the separate written service agreement for those products and services, and not in these Terms.

9. Governing Law and Venue

These Terms and any dispute arising out of or relating to these Terms or this website are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles.

Subject to the arbitration provision in Section 10, you agree that any action not subject to arbitration shall be brought exclusively in the state or federal courts located in York County, Pennsylvania, and you consent to the personal jurisdiction of those courts.

10. Dispute Resolution; Binding Arbitration

Please read this Section carefully. It requires you to arbitrate most disputes with Crime Intervention Alarm and limits the way you can seek relief.

a. Informal resolution first. Before initiating arbitration, you agree to first contact us at privacy@cialarm.com and describe the dispute, so we can attempt to resolve it informally. If the dispute is not resolved within 30 days, either party may proceed to arbitration.

b. Agreement to arbitrate. You and Crime Intervention Alarm agree that any dispute, claim, or controversy arising out of or relating to these Terms or your access to or use of this website — including the validity, scope, or enforceability of this arbitration provision — shall be resolved by final and binding arbitration, rather than in court, except as set out below. This provision is governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.).

c. Delegation. The arbitrator, and not any federal, state, or local court, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, including any claim that all or any part of it is void or voidable.

d. Arbitration body and rules. The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, as modified by these Terms. The arbitration shall take place in York County, Pennsylvania, or, at your election, by telephone or video, or based solely on written submissions where permitted by the applicable rules.

e. Exceptions. Either party may (i) bring an individual claim in small-claims court if it qualifies, and (ii) seek injunctive or equitable relief in court to protect intellectual property or prevent unauthorized access to the website.

f. Right to opt out. You may opt out of this arbitration provision by sending written notice to Crime Intervention Alarm at the address in Section 15 within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms.

11. Class Action Waiver

YOU AND CRIME INTERVENTION ALARM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim or request for relief, then that claim or request shall be severed and may proceed in court, while all other claims shall remain in arbitration.

12. Jury Trial Waiver

To the fullest extent permitted by law, and except where a dispute proceeds in court under Section 10(e), you and Crime Intervention Alarm each waive any right to a trial by jury in any action arising out of or relating to these Terms or this website.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. The class action waiver in Section 11 is subject to the specific severability rule stated within that Section.

14. Changes to These Terms

Crime Intervention Alarm may update or modify these Terms from time to time. Updates will be posted on this page with a revised effective date. For material changes — including any change to the arbitration provision or class action waiver — we will take reasonable steps to provide notice. Your continued use of the website following the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to a material change to Sections 10 or 11, you may opt out of the change as described in Section 10(f) within 30 days of its effective date.

15. Contact Information

If you have any questions regarding these Terms, or to submit an arbitration opt-out or dispute notice, please contact:

Crime Intervention Alarm, Inc.

1377 Spahn Avenue

York, PA 17403

Email: privacy@cialarm.com

Phone: (717) 846-4004

Online: https://cialarm.com/contact/

By accessing or using this website, you acknowledge that you have read, understood, and agreed to these Terms.