Privacy Policy

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Last modified: June 25, 2026

Crime Intervention Alarm, Inc. (“Crime Intervention Alarm,” “CIA,” “we,” “our,” or “us”), an Altus Fire & Life Safety company, respects your privacy and is committed to protecting the information you provide when using our website and services. We provide commercial security and fire and life safety solutions, including video surveillance and security cameras, access control systems, burglar and fire alarm systems, 24/7 monitoring, and inspection services, primarily for property managers and commercial property owners throughout Pennsylvania and the broader mid-Atlantic region. This Privacy Policy explains what information we collect through our website, how we use and share it, and the rights you have over your information, including rights available to California residents.

Scope. This Privacy Policy applies to information collected through this website (cialarm.com) and related online communications. It does not govern the operation of security, surveillance, alarm, or monitoring systems that we install or service at customer premises, which are addressed in the applicable customer service agreements.

1. Information We Collect

We collect information in two ways: information you provide directly, and information collected automatically when you use our website.

Information You Provide

When you submit a contact form, request a quote or RFQ, request information, apply for a position, call us, email us, or otherwise interact with us, we may collect:

• Name
• Company or property-management organization name and job
  title
• Email address
• Phone number
• Mailing address and property/service location
• Security or service needs, project details, and any information
  you include in your message or RFQ
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Referring website
• Pages viewed and links clicked
• Date, time, and duration of visits
• Website interactions and usage data
• Approximate location derived from IP address

Categories of Personal Information (CCPA)

For California disclosure purposes, in the past 12 months we may have collected the following statutory categories of personal information:

• Identifiers (name, email, phone, mailing
  address, IP address)
• Commercial information (services requested, RFQ
  and project details)
• Internet or network activity (browsing and
  interaction data, analytics data)
• Geolocation data (approximate location from IP
  address)
• Professional or employment information (company
  name, job title)
• Inferences drawn from the above (for example,
  marketing interest or service needs)

We collect this information from you directly, from your interactions with our website, and from our analytics and advertising service providers.

2. How We Use Information

We may use the information we collect to:

• Respond to inquiries, RFQs, and quote requests
• Provide requested services and support
• Schedule consultations, installations, inspections, and service
  visits
• Evaluate employment applications
• Improve website performance and user experience
• Analyze website traffic and marketing effectiveness
• Communicate regarding products, services, updates, or company
  news
• Maintain security and prevent fraudulent activity
• Comply with legal and regulatory obligations

We use your information only for purposes that are reasonably necessary and proportionate to the reasons described in this Policy.

3. Cookies, Analytics, and Tracking Technologies

Our website uses cookies, pixels, tags, and similar technologies to operate the site, understand how visitors use it, and measure marketing performance. These technologies may collect pages visited, traffic sources, device and browser information, session activity, and marketing-campaign attribution data.

We use third-party services that may include Google Analytics, Google Tag Manager, Google Ads, call-tracking platforms, and similar analytics and advertising tools.

Managing your choices. When you first visit our website, we present a consent banner or privacy control that lets you accept or decline non-essential cookies and tracking technologies, or opt out of the sharing of your information. You can change your choices at any time through the “Your Privacy Choices” control in our website footer. You may also manage cookies through your browser settings.

4. How We Share Information

We may share personal information with:

• Service providers who operate our website, host
  our systems, process communications, provide call tracking, deliver
  email, or perform other business functions on our behalf
• Analytics and advertising partners (such as
  Google) that help us measure website performance and reach relevant
  audiences
• Altus Fire & Life Safety and its family of affiliated
  companies, for the purposes described in this Policy
• Legal and safety recipients when required by
  law, regulation, or legal process, or to protect the rights, safety, and
  property of Crime Intervention Alarm, our customers, or others

We require our service providers to use personal information only as needed to perform services for us and to protect it appropriately.

5. Sale or Sharing of Personal Information

We do not sell your personal information for money.

However, like many businesses that use online advertising and analytics, we may “share” certain identifiers and internet-activity information with advertising partners for cross-context behavioral advertising — which the California Consumer Privacy Act (CCPA) treats as “sharing.” California residents have the right to opt out of this sharing.

To opt out, use the “Your Privacy Choices” control in our website footer, or decline advertising cookies in our consent banner. We also honor opt-out preference signals as described in Section 8.

6. Your California Privacy Rights

If you are a California resident, the CCPA (as amended by the CPRA) gives you the following rights:

• Right to Know — request the categories and
  specific pieces of personal information we have collected about you, the
  sources, the purposes, and the categories of third parties with whom we
  share it.
• Right to Delete — request that we delete
  personal information we collected from you, subject to legal
  exceptions.
• Right to Correct — request that we correct
  inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing — direct us
  not to share your personal information for cross-context behavioral
  advertising (see Sections 5 and 8).
• Right to Limit Use of Sensitive Personal
  Information — see Section 7.
• Right to Non-Discrimination — we will not deny
  you services, charge different prices, or provide a different level of
  service because you exercised your privacy rights.

How to Exercise Your Rights

You or your authorized agent may submit a request by:

• Email: privacy@cialarm.com
• Online: our contact form at https://cialarm.com/contact/
• Phone: (717) 846-4004

Verification. To protect your information, we will take reasonable steps to verify your identity before responding, which may include confirming information you previously provided to us. We will respond within the timeframes required by law (generally within 45 days, with an extension if reasonably necessary). Authorized agents must provide proof of authorization.

7. Sensitive Personal Information

We do not intentionally collect “sensitive personal information” as defined by the CCPA (such as Social Security numbers, government ID numbers, financial account credentials, or precise geolocation) through this website, and we do not use or disclose any such information for purposes that would require offering a right to limit. If this changes, we will update this Policy and provide the required notice and opt-out.

8. Your Privacy Choices and Global Privacy Control

You can exercise your opt-out choices through:

• The “Your Privacy Choices” control in our website footer
• The cookie consent banner or privacy control presented on your
  visit
• Opt-out preference signals. We recognize the
  Global Privacy Control (GPC) signal. If your browser or extension sends
  a GPC signal, we will treat it as a request to opt out of the sharing of
  personal information for that browser or device.

9. Data Retention

We retain each category of personal information only for as long as reasonably necessary for the purposes described in this Policy. In general:

• Inquiry, RFQ, and contact information is
  retained for the duration of our communications and customer
  relationship, and for a reasonable period afterward for recordkeeping
  and follow-up.
• Website analytics and advertising data is
  retained according to the retention settings of the applicable platforms
  (for example, Google Analytics).
• Information may be retained longer where necessary to comply with
  legal obligations, resolve disputes, maintain records, or enforce
  agreements.

10. Data Security

Crime Intervention Alarm implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. No internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Third-Party Websites

Our website may contain links to third-party websites, to the websites of our affiliated companies, or to vendors, manufacturers, and industry organizations. We are not responsible for the privacy practices, content, or security of any third-party website. We encourage you to review the privacy policies of any external sites you visit.

12. Children’s Privacy

Our website is intended for commercial and business audiences and is not directed to children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

13. Residents of Other U.S. States

Depending on your state of residence, you may have rights similar to those described above under other state privacy laws (for example, in Virginia, Colorado, Connecticut, and other states with comprehensive privacy legislation), including rights to access, correct, delete, and opt out of certain processing of your personal information. To exercise any such rights, contact us using the methods in Section 6, and we will respond as required by the applicable law.

14. Job Applicants

Employment opportunities and applications may be handled through our careers process or an Altus Fire & Life Safety careers portal. Personal information submitted in connection with a job application may be governed by a separate applicant privacy notice provided during the application process.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality. Updates will be posted on this page with a revised effective date.

16. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact:

Crime Intervention Alarm, Inc.

1377 Spahn Avenue

York, PA 17403

Email: privacy@cialarm.com

Phone: (717) 846-4004

Online: https://cialarm.com/contact/